Question and Answer Correction

[Ferdie Formanes]

Hi,

Please help me correcting this. Thanks in advance.
Question:

We would like to know why did you extend the effectivity date the ticket number. Have you coordinated this to the contact person?

Answer:

Please be informed that I am working on this ticket. It just happened that I had several tickets and tasks that I had to be done or prioritized, so I extended the effectivity date of it; since I could not make to resolve it on time and it would be breached on June 26, 2009.

I would apreciate if you could inform the contact about this and apologize as I was not able to inform her (contact).

Thank you for your understanding.

[MyESLTutor]

Question:

We would like to know why you extended the effectivity date of the ticket number. Have you coordinated this with the contact person?

Answer:

I am currently working on this ticket. Due to the large number of tickets I have been working on, I had to extend the effectivity date of this particular ticket. I would not have been able to resolve it before its original effectivity date of June 26, 2009.

I have not informed the contact about the revised date. Would you be able to inform the contact person for this ticket about the revised date and apologize for the delay?

Thank you for your understanding.

[Ferdie Formanes]

Hi,

Is this ok:

Please be informed that I am currently working on this ticket. Due to the large number of tickets and tasks I have been working on, I had to extend the effectivity date of this particular ticket as it would be breached on June 26, 2009 or so.
I have not informed the contact about the revised date. I apologize for the delay.

Thank you for your understanding.

Please help.