Returns and Refunds

Vocabulary in Conversation

Fill in all the gaps using the new vocabulary, then click the "Check" button to check your answers.
   carry      defect      exchange      irritating      model      policy      ship      store credit      to refund      warranty   
Debbie: Hello, I bought this laptop computer a little over a month ago, and I am having some difficulty with it.

Store Clerk: What seems to be the problem?

Debbie: The screen is flashing. It's really . I would like to return it and get my money back.

Store Clerk: I'm sorry, our store has a very strict return . After more than a month, we are not able your money.

Debbie: Well, I just bought it and it's already broken. I didn't do anything unusual to it - I didn't drop it or anything. I think it has some kind of manufacturing .

Store Clerk: Your computer has a one-year . You could the computer back to the company, and they will replace it.

Debbie: Can't I just the computer here?

Store Clerk: I am afraid that's not possible after a month.

Debbie: Can I please talk to the manager?

(A few minutes later...)

Manager: Hello, I hear your computer is having some problems and you would like to return it. I am afraid we can't return your money, and I would give you another one, but we no longer carry that . We can, however, offer you a . You can use it to buy another computer or anything else we here in the store.

Debbie: That would be fine. Thank you very much for your help.

Manager: No problem.
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