A. = Adjective ADV. = Adverb IDM. = Idiom N. = Noun V. = Verb | |
| to carry | V. to offer a particular item for sale; to have an item in the store |
| a defect | N. a technical problem, a flaw, a mistake in construction |
| to exchange | V. to change one item for another |
| irritating | A. annoying, upsetting, bothersome |
| a model | N. a particular type of a mechanical product |
| a policy | N. a plan or course of action in business or government which is regularly followed |
| to refund | V. to return money which a person paid for a product or service |
| to ship | V. to send something large through the mail |
| store credit | N. a credit given to a customer which can be used to buy a new product When customers return a product to a store, sometimes instead of cash, they are given a store credit which allows them to buy another product of equal or lesser value. |
| a warranty | N. This is a guarantee given by a company which ensures that the product they sell is well made. If it breaks too soon, they agree to repair it or replace it free of charge. |
